From The Hot Seat

There are three stages to the learning process: before, during and after.

Do you know how much time organisations focus on each part?

• Before 10%
• During 85%
• After 5%

Yet research has shown that most of the value is generated during the ‘after’ phase. This is when transfer of learning occurs.

• Before 26%
• During 24%
• After 50%

Research suggests that up to 50% of the value generated in any learning process comes after the learning event is delivered, yet most companies spend little or no effort on reinforcing the learning that takes place.

This session provided tips and tricks for helping us make sure our content stays “top of mind” with our Learners. Retention techniques post-training should include a mix of push and pull methods:

• Pull methods provide resources for the learner to access including websites and learning resources
• Push methods outline specific instructions and require some sort of activity such as email, refreshers, conference calls, check in calls.

In this session we were introduced to  Cameo®, a Web-based tool that delivers scenario-based learning via e-mail, making learning reinforcement easy and effective.

Key functions of Cameo include:

• It delivers scenario-based assessments via e-mail (completed in email)
• Shortly after they hit “send” they receive coaching and feedback based on their decision via a return email.
• As Learners reply to the scenarios, their responses are aggregated within the system and interactive reports are generated. These reports allow you to measure the effectiveness of your training and target specific topics for follow-up training.

 This tool can be attached to any LMS to enable clients to deliver targeted, contextual refresher questions to participants after the completion of any training. Cameo is designed to minimise the effects of the forgetting curve. 

This presentation drew heavily on the research done by Will Thalheimer in the field of training and performance.  See his paper on “Providing Learners with Feedback”.